Refund policy


This Refund and Returns Policy (“Policy”) governs the return, refund, and exchange of merchandise purchased from This & That Store (“Company,” “we,” “us,” or “our”). By placing an order through our website, you (“Customer,” “you,” or “your”) agree to the terms set forth herein.

Quick & Easy Returns (Self-Service)

For your convenience, you can initiate a return or replacement directly through our website without waiting for customer support:

  • Navigate to the Catalog / Navigation Menu at the top of our store.
  • Select Self-Service Returns (or log into your Customer Account).
  • Enter your order number and email address to view eligible items and request a return or exchange automatically.

1. Eligibility for Returns

1.1. The Company accepts returns for most merchandise within thirty (30) days of the date the item is confirmed delivered to the Customer.

1.2. To qualify for a return under this Policy, the merchandise must meet all of the following conditions:

  • Original Condition: The item must be in new, unused, and undamaged condition, free from signs of wear, misuse, alteration, or accidental damage.
  • Original Packaging: The item must be returned with all original packaging materials, including boxes, inserts, protective films, manuals, and accessories.
  • Completeness: All components, attachments, and included items must be present. Missing parts may result in denial of the return or a partial refund.
  • Proof of Purchase: A valid order number, receipt, or other acceptable proof of purchase must be provided.
  • Return Authorization: The Customer must obtain a Return Authorization (RA) number (via Self-Service or Support) before shipping any item back to the Company.

1.3. Items that show evidence of use, installation, modification, tampering, or damage caused by the Customer are not eligible for return.

2. Non-Returnable Items

2.1. The following categories of merchandise are strictly non-returnable and are not eligible for refund, replacement, or exchange under any circumstances, except where prohibited by law:

  • Final-Sale or Clearance Items: Products marked as “Final Sale,” “Clearance,” or “Closeout.”
  • Used or Installed Items: Any item that shows signs of use, installation, or handling beyond inspection.
  • Damaged Items Caused by Customer: Items damaged due to misuse, negligence, improper installation, or unauthorized repair.
  • Missing Components or Packaging: Items returned without essential parts, accessories, or original packaging.
  • Consumable Goods: Batteries, adhesives, cleaning supplies, and similar single-use items.
  • Personal-Use Items: Products unsealed for hygiene or safety reasons (e.g., earbuds, grooming tools).
  • Digital Products: Digital downloads, software licenses, or electronically delivered items.
  • Customized or Special-Order Items: Products made to order or customized specifically for the Customer.

3. How to Request a Return

3.1. Self-Service Option: Use the Self-Service Returns link in our main menu to generate a Return Authorization (RA) number automatically.

3.2. Email Option: Alternatively, contact us at support@thisthatstore.net with your name, order number, item(s) to return, and the reason for the return.

3.3. Once approved, an RA number and return shipping instructions will be issued. RA numbers are valid for 10 calendar days from issuance.

4. Return Shipping Guidelines

4.1. Unless otherwise stated, the Customer is responsible for return shipping costs. Return shipping fees are non-refundable unless the return is due to a verified Company error or product defect.

4.2. Customers must use a trackable shipping method (USPS, UPS, FedEx, or DHL) and clearly display the RA number on the outside of the package.

5. Refunds

5.1. Approved refunds are issued to the original method of payment, less a $8.99 flat shipping fee deduction where applicable.

5.2. Refunds are processed within 3 to 5 business days after the returned item is received and inspected at our warehouse.

5.3. Original shipping fees paid at checkout are non-refundable.

6. Defective or Damaged Merchandise Claims

6.1. Defective or shipping-damaged items must be reported within 7 calendar days of delivery.

6.2. Please provide clear photos/videos of the defect or damage along with your claim. If verified as defective or damaged in transit, we will provide a prepaid return label and issue a full replacement or refund at no additional cost.

7. Exchanges

7.1. Exchanges are available for eligible items in new condition. If you wish to exchange an item for a different product or model, you may initiate an exchange request via our Self-Service Return portal or by contacting support.